Enterprise IAM Troubleshooting and Resilience

About this video

This SkillsBuild video course covers root-cause analysis and resilience for identity services at enterprise scale. When identity fails, thousands of people can lose access at once, so senior engineers need a calm, structured approach. You'll learn how to trace problems across systems and design services that cope with failure.

What you'll learn

• A structured method for root-cause analysis of identity incidents
• Tracing a problem across Active Directory, Entra ID, federation and applications
• Common large-scale failures: expired certificates, sync errors and bad policy changes
• Protecting, monitoring and testing break-glass accounts
• Finding dependencies and single points of failure in identity services
• Working and communicating during a major identity incident
• Writing post-incident reviews that lead to real fixes

What's included

• Walkthroughs of realistic major incident scenarios
• Step-by-step reasoning from first symptom to root cause
• Exercises where you work out the cause before it's revealed
• Examples of incident timelines and post-incident reviews, explained

Who it's for

• IAM engineers moving into senior roles
• Engineers on call for identity services
• Team leads who handle identity incidents
• Architects who want to design for failure

By the end, you'll have a structured way to investigate identity incidents and reduce the chance of the same failure happening again.