How IAM Analysts Work

About this video

This SkillsBuild video course follows the daily work of an IAM Analyst: access requests, provisioning, tickets and troubleshooting. You see how analysts investigate a problem, fix it, check the fix and write it up, which is the habit employers look for at this stage of the roadmap.

What you'll learn

• How an access request moves from request to approval to provisioning
• Checking account status, group membership, licences and app assignments
• Troubleshooting MFA, SSO and Conditional Access sign-in failures
• Handling joiner, mover and leaver tickets without leaving stale access
• Working with approvers, the service desk and application owners
• Writing ticket notes that colleagues can follow and auditors can trust
• Knowing when to escalate and what information to pass on

What's included

• Walkthroughs of realistic tickets from first contact to closure
• Troubleshooting demos in Microsoft Entra ID
• Examples of strong and weak ticket documentation side by side
• Practice scenarios to try before you watch the answer

Who it's for

• Beginners ready to move from concepts to analyst tasks
• Service desk staff who already handle some access tickets
• New IAM Analysts who want to build good habits early

By the end, you'll be able to work an access ticket from investigation through to a documented resolution.